Global mailbox as datasource in PowerBI Desktop

[shivgotur]

Hi, I am part of a Global mail box and trying to use this as Datasource in PowerBI. I am trying to connect to this global mail box, using Microsoft Exchange, As soon as I enter the global mail box address in the option provided, PowerBI shows a list of folders(Calendar, Mail, People etc). But when I select Mail folder(or any other folder), I get an error message saying:

DataSource.Error: ErrorItemNotFound: The specified object was not found in the store., The process failed to get the correct properties.
Details:
DataSourceKind=Exchange
DataSourcePath=myglobalmailbox@abc.com
Details=

Am I doing anything wrong? Anyone else facing this kind of issue?

[Ganesh_Shinde77]

Hi,
I have a somewhat similar query. When I try to load data into Power Query from Exchange.contents, the data is visible. However, when I attempt to expand the table data, I encounter the following error. Please refer attached screenshots. If anyone has encountered the same error or could offer assistance, I would greatly appreciate it.
Note: All the accounts I am using is on O365.

[Gowtham_raj]

After two weeks of dicscussion with PowerBi Support Team, figured out the root cause: my account is O365 & the Sharedmailbox in on-prem. 

Once the shared mailbox was moved to O365, everything works fine.

[BalazsNy]

I'm facing with the same issue, and suppose the solution would be the same, but I don't know how can I check if the shared mailbox is on-perm or O365 & how can it be moved to O365 if it is on-perm. Could you help me, please?

[Gowtham_raj]

Any updates on this?  Facing the same issue

Any help will be appreciated.. @MattAllington , @Anonymous, @Datatouille, @Anonymous, @kcantor

[Gowtham_raj]

In touch with the Power BI Support team, looks like the issue is that my personal mailbox is a 365 account whereas the Shared mailbox is an on-prem one. Yet to figure out the solution.

[Gowtham_raj]

The root cause is confirmed. My account was in 365 and the shared mailbox account was on-prem. 

Once we moved the shared mailbox from on-prem to 365, it works fine.

[Patrick1985]

Did you get an answer for this as I have exactly the same issue when I try to pull in another users calendar. Annoyingly I can pull in some people within my organization but not others, I've looked through permissions but they all look identical. 

Thanks 

[deshazer72]

did anyone figure this out I get the same error but only with certain people others work just fine. I have added the permissions in outlook already. 

[mefmax]

I have a same error when connect to Shared mailbox. When I connect to personal mailbox - all Ok.

I think, that's a problem with permission on Exchange...

[v-chuncz-msft]

@shivgotur,

You might need to check the permission. Clear permissions in data source settings and try again.

[shivgotur]

Hi, 

Tried with all Privacy levels, even cleared permission. but no luck...

[v-chuncz-msft]

@shivgotur,

Finally, you may create a support ticket.