Get Data loading wrong data

[Mpinder]

Hi,

I am new to Power BI but have been getting to grips with it for one of our clients. 

Now i am trying to start using power BI for another client and the system only wants to load the data form the previous client. I have singed in with a different user, a user of the new client but it still loads old client data.

I am using Power BI Desktop and trying to get the data from Dynamics 365 (dataverse). The only environments that show after clicking on connect are the previous clients environment. 

I have had a poke around in the settings and tried clearing the cache in the system but still can't get it to change to the new environments/data.

Any idea what I'm missing?

thank you

[Mpinder · Accepted solution]

Thank you for your response.

I have just been able to solve this one. In Power BI I went into the data source settings and deleted everything, then cleared all the cache from the main settings. This time when I went to open the Dynamics 365 (dataverse) connection, it asked me to sign in.

[v-xiaotang]

Hi @Mpinder 

Thanks for reaching out to us.

>> The only environments that show after clicking on connect are the previous clients environment. 

please check the contents of Dynamics 365 (dataverse), check if there is still old data. 

Best Regards,

Community Support Team _Tang

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