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mmohit
Frequent Visitor

Find Resolution Percentage

‎11-17-2016 10:40 PM

Hi All,

 

I am very new in PowerBI. and I need to find Resolution %. So in excel I usually do, (Resolved tickets / (total tickets - Scheduled tickets).

Please help.

 

Mohit

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MattAllington
Community Champion
Community Champion
In response to mmohit

‎11-18-2016 12:42 PM

so you need to build the three interim measures you need 

Resolved tickets / (total tickets - Scheduled tickets

 

Something like this.  I don't know the logic you use to count the tickets, but here is one way (assuming each row is a ticket)

 

Resolved tickets = calculate(countrows(ticketTable),Pending="Resolved")


* Matt is an 8 times Microsoft MVP (Power BI) and author of the Power BI Book Supercharge Power BI.
I will not give you bad advice, even if you unknowingly ask for it.

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MattAllington
Community Champion
Community Champion

‎11-17-2016 10:45 PM

You will need to provide more Information.  Please share your data structure, table names, columns etc. 


* Matt is an 8 times Microsoft MVP (Power BI) and author of the Power BI Book Supercharge Power BI.
I will not give you bad advice, even if you unknowingly ask for it.
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mmohit
Frequent Visitor
In response to MattAllington

‎11-18-2016 12:55 AM

Test.JPG

I have huge data in which there are some ticket's status is Scheduled (Mentioned in column name 'Pending'). I have one column where mention ticket is resolved or open status as well. so I need to find Resolution % and I use Formula to find it in excel is -  (Resolved tickets / (total tickets - Scheduled tickets). So in excel I usually do - (Resolved tickets[2500] / (total tickets[3000] - Scheduled tickets[200]). How can I find in PowerBI.

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MattAllington
Community Champion
Community Champion
In response to mmohit

‎11-18-2016 12:42 PM

so you need to build the three interim measures you need 

Resolved tickets / (total tickets - Scheduled tickets

 

Something like this.  I don't know the logic you use to count the tickets, but here is one way (assuming each row is a ticket)

 

Resolved tickets = calculate(countrows(ticketTable),Pending="Resolved")


* Matt is an 8 times Microsoft MVP (Power BI) and author of the Power BI Book Supercharge Power BI.
I will not give you bad advice, even if you unknowingly ask for it.
Message 4 of 4
2,510 Views

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