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Anonymous
Not applicable

Exchange connector not working...

I've connected to mailboxes previously using the exchange connector (either exchange or exchange online) using my Mircosoft Account without issue. 

 

Now however I continue to get an error, even when i try to connect to my own mailbox. It starts with 'you aren't signed in'

lewdow_1-1603304495906.png

So I sign in which directs me to the 'pick an account page' where I can select the microsoft account that I am logged in with. That's seemingly succesful

 

lewdow_2-1603304596523.png

Connect then shows me the navigator pane where I can select from Calendar, Mail etc. All normal.

lewdow_3-1603304681725.png

When I select 'Mail' here however it now routinely does this...

lewdow_4-1603304784304.png

When I click 'Continue' it then decides I'm not signed in...and so the cyclical frustration begins. 

lewdow_5-1603304827290.png

I've tried removing all exchange related permissions from global permissions, I definately have permission to my own mailbox...any ideas on what to try next anyone?

 

1 REPLY 1
Anonymous
Not applicable

Hi @Anonymous ,

 

Please try to clear the previous data source connection and reconnect.

11.png12.png

 

 

There're some similar posts you may kindly refer to:

 

https://community.powerbi.com/t5/Service/Exchange-connector-fail-We-were-unable-to-contact-the-Microsoft/m-p/198936

 

https://community.powerbi.com/t5/Desktop/Exchange-Connector-in-Power-BI-Desktop-No-Longer-Working/m-p/40678

 

https://community.powerbi.com/t5/Developer/Exchange-Custom-Connector/m-p/1272362

 

 

 

 

Best Regards,

Stephen Tao

 

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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