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vicmichel
New Member

Error while trying to sign in to Power BI Desktop

Hi,

I'm getting the next error message when I try to sign-in with my work email at Power BI Desktop. 

 

Unable to sign in

 

Sorry, we encountered an error while trying to sign you in. Details: Unknown Status: Unexpected Error: 0xffffffffff80070005

Context: Unexpected winrt exception while launching accounts control from UI thread: '(pii)'

Tag: 0x1f7d7349 (error code -2147024891) (internal error code 528315209)

 

I tried to reset my pc, deleting the cache, use my default browser as the authentication browser and updating Power BI. I am currently on June 2023 (2.118.828.0) version.

 

Victor

1 REPLY 1
v-tangjie-msft
Community Support
Community Support

Hi @vicmichel ,

 

You can refer it to troubleshoot power bi desktop login issues.

 

If this does not help, please uninstall the current version of desktop and reinstall the April version of desktop to see if the problem persists.

You can find the historical versions of Power BI Desktop here:

Previous monthly updates to Power BI Desktop and the Power BI service - Power BI | Microsoft Learn

 

You can refer to the similar post that may be helpful to you:

Solved: Can't sign into desktop on RDP w/ May-June updates - Microsoft Fabric Community

 

Best Regards,

Neeko Tang

If this post  helps, then please consider Accept it as the solution  to help the other members find it more quickly. 

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