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josephws
Advocate I
Advocate I

Can't sign into desktop on RDP w/ May-June updates

With the May-June updates, I am unable to sign in to the service via desktop. When I try to sign in (top right, or bottom left on File menu), all I get is the prompt to enter email address and when I do that, nothing else. I've tried tracing but it doesn't produce any results. I had to roll-back to the April version, where it works fine. I'm doing all of this on RDP. Thanks!

 

 

 

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6 REPLIES 6
petmal6
Regular Visitor

We are having the exact same problem. The only thing that has worked so far was to uninstall the may/June version and reinstall April. 

When I was finally able to login on the April version I updated to the May again just to see what would happen. When the installation was complete and I started the  app I was actually still logged in. BUT when I chose to sign out just to sign in again the problem was back again... 

 

So now I'm back running April again... 

 

 

We opened a ticket w/ MS and they are saying the fix will be in the August update

josephws
Advocate I
Advocate I

Actually, the firewall tweaks weren't the solution. The fix was temporary and we're back to square one w/ no sign in prompts. No changes w/ the July 11 updated version.

josephws
Advocate I
Advocate I

Thanks but it's not a pop-under issue as far as I can tell. I couldn't find a dialog window anywhere. I also added app.powerbi.com and api.powerbi.com domains to Edge and Chrome to allow pop-ups. I updated to the 6/22 version of BI and turned off Desktop Infrastructure and Web Infrastructure preview features. Still no change.

mike_honey
Memorable Member
Memorable Member

It might be a "pop-under" bug - this product has had a few of those over the years. A dialog window is created, but is not on top of your stack of windows. Sometimes you can find it using alt-tab.

Found this solution internally, this from one of our sys admins: "Sometimes outbound traffic might be affected by the firewall’s decryption policy. I’ve just made a change to the firewall to exclude any traffic from it’s IP address from being decrypted." 

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