Error: The name provided is not a properly formed account name

[IvanMislav]

Hello,

I'm tying to connect to CRM on-premise instance via OData connector and i'm getting the error message The name provided is not a properly formed account name. The error shows up right after I enter the web API url, before credentials window pops out.

Here is a screenshot of web API url that im using to connect:

There is also a sandbox instance for this same organization that I can connect to without any problem. Does anyone know what might be the problem here?

Thanks!

[solvisig]

Hi IvanMislav,

I had similar issue with the same error message.

Solved it by clearing all global permissions and clearing cache.

Clear Global Permissions:

File>Options and settings>datasource settings>Global permissions>Clear all permissions.

Clear Cache:

File>Options and settings>Options>Clear Cache

After these steps, I was able to connect to my datasource.

[Anonymous]

Hi @IvanMislav,

Current dynamic 365 connector not supported odata, you should use odata feed connector to instead.

Regards,

Xiaoxin Sheng

[IvanMislav]

Yes, I'm using OData feed connector. Not Dynamics 365.

[Anonymous]

Hi @IvanMislav,

Odata connector support on-premise CRM source, does any specific characters in your instance? I think the issue may related to it.

Regards,

Xiaoxin Sheng

[Greg_Deckler]

That image looks like you are using the Dynamics 365 connector, not the generic OData connector. Not sure that will work with on-premises CRM. What version of CRM do you have on-premises?

[IvanMislav]

Hi,

Yes, it says that it's for Dynamics 365, but I'm using that same type of API when I'm connecting to other on-premise CRM instances (using OData connector) and it works fine. CRM On-premise version is 8.2.0.70049.