Double-check whether that data source can process import queries, and if it can, try again

[jmercado]

I been trying to refresh my reports and im getting this error messages "Before the data import for finished, its data source timed out. Double-check whether that data source can process import queries, and if it can, try again." im not sure whats going on. 

How can i resolve this problem?

Thank you 

[v-xicai]

Hi   @jmercado ,

Does that make sense? If so, kindly mark the proper reply as a solution to help others having the similar issue and close the case. If not, let me know and I'll try to help you further.

Best regards

Amy

[v-xicai]

Hi @jmercado ,

Did this issue occur in Power BI Service? If so, you may upgrade the gateway to latest version. You may consider reducing the size or complexity of your dataset, or consider breaking the dataset into smaller pieces. Also you may improve the performance for the data model, see Power BI performance best practices , Power BI Performance Tips and Techniques.

Best Regards,

Amy 

Community Support Team _ Amy

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Greg_Deckler]

You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".

[vanessafvg]

you will need to give more information, where are you trying to pull data from? is this the first time you are pulling data or has it worked before