Data source access error

[M_Hegazy93]

Hello All,

I am a new in Power BI and I created a report and dashboard and it was working successfully

but now it is not worked and the gateway is online and data source is "connection sussessful" and get this error .

Couldn't retrieve the data for this visual. Please try again later.

"Please try again later or contact support. If you contact support, please provide these details.

Activity ID7f93655c-2bdc-43c5-aa87-1489c6141c21

Request ID5e9cd08c-e7c6-60f9-768f-2f8589c81d05

Correlation ID53ba53c5-c456-baf7-d450-780f1dbdd058

TimeSun Feb 04 2018 12:17:04 GMT+0200 (Egypt Standard Time)

Version13.0.4164.188"

Thanks.

[zayan]

Hi @M_Hegazy93

Is this regarding powerBI service?

Are you connecting your powerBI desktop file using the powerBI gateway?

[M_Hegazy93]

yes,i can connect to power bi desktop and share reports correctly and gateway is online and every thing in connection is true 

but when display reports or dashboard the result as you seen

[v-yulgu-msft]

Hi @M_Hegazy93,

Was this the result you got or the dashboard recipients got?

Regards,

Yuliana Gu