Data Connector only working locally

[v0ncent]

I curruently have a powerBI connector that works locally, but when trying on other devices it runs into authenticattion errors. 

Is there any ideas on how to fix this ?

[Anonymous]

Hi @v0ncent ,

Please consider testing on another device to see if authentication for this connector is tied to a specific device or environment.

Best Regards,
Bof

[v0ncent]

This is a custom connector created to interact with the Clover API, locally it runs as function but attempting to run it on another device we run into this error:
"The credentials provided for the InsightLeaf source are invalid. (Source at InsightLeaf.):"

[anmolmalviya05]

Hi @v0ncent, I Hope you are doing good.

Can you please share more details about which connector you are using

[v0ncent]

It is a custom connector.
On my local device it is able to load data into powerBI desktop.

But attempting to install it on another device and run it we run into the error
"The credentials provided for the InsightLeaf source are invalid. (Source at InsightLeaf.)"

[FarhanJeelani]

It sounds like the authentication for your Power BI connector might be device-specific. Here are a few quick ideas:

1. Check Authentication Settings: Ensure the authentication method (OAuth, API key, etc.) is configured to work across devices. Sometimes connectors are set to use local credentials by default.

2. Clear Permissions: In Power BI, go to *Data source settings* and clear permissions for the connector, then reauthenticate on the other devices.

3. Network or Firewall Issues: Make sure there are no network restrictions on the other devices that might block authentication requests.

4. Shared Credentials or Service Accounts: If possible, set up shared credentials or a service account specifically for Power BI access, so it’s not tied to a single device.

If these don’t help, try checking the Power BI service logs for more specific error details.

[saud968]

Can you share more information?