Data Connection: timeout expired

[Anonymous]

Hi there! 

I'm having an issue to update a data connection I made on powerBI a couple a months ago. I'd like to add a datatable from a pre-existed connection from Amazon Redshift. But I'm struggling to connect to it again. It says that the timeout expired (see picture attached). 

 Does someone can give me a hand with this? 

Thank you so much! 🙂 

[Anonymous]

thank you for replying! 🙂 the issue was related to the VPN. 

have a good one! 

[Anonymous · Accepted solution]

Hi @Anonymous ,

In terms of Redshift, please check: 

1) Wrong hostname or port

2) Publicly Accessible is set "NO" in your Redshift cluster configuration (Only VPC)

If you launched your Redshift cluster in VPC, Publicly Accessible: needs to be YES to access from outside VPC.

3) VPC security group is not configured correctly

There are two patterns to setup security groups to access Redshift.

• Non-VCP: Redshift Securiy group settings
• VPC: VPC security group settings

Check if you setup the correct security group settings along with the place where you launched your Redshift cluster.

Besides, in terms of PBI you can check the following settings:

1)Check if the gateway is installed and working properly.
2)Optimize the query or reduce the amount of data to be refreshed.
3)Refresh the data during off-peak hours when the data source is less busy.

Best Regards,

Neeko Tang

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