Hi,
I work at the service desk and I have a table with all cases with creation date, closed date etc...
I would like to have an overview of the backlog thru time.
I do this mannually for now. (have an excel where I fill in every 2 weeks the result of a query = count open tickets)
I could not figure out how to do that in Power Bi.
So, for each date (let's say each 14 days) i would calculate the open tickets.
This should create a list of data, that I want to see in a graph.
Table1=Cases
Table2=Backlog
So I though I create a new table in excel and import this where I just generated a list of dates =Backlog[gen_date] that I can use to calculate.
In the following column I would do the actual calculation from the table of the cases.
to make it easy let's say the query would be something like : give me the sum of the Cases[ID] with Cases[status] = open and where Cases[created date] > Backlog[gen_date]
But i'm unable to figure this one out.
Any help is appreciated 🙂
