Power BI is turning 10, and we’re marking the occasion with a special community challenge. Use your creativity to tell a story, uncover trends, or highlight something unexpected.
Get startedJoin us for an expert-led overview of the tools and concepts you'll need to become a Certified Power BI Data Analyst and pass exam PL-300. Register now.
I'm trying to get from:
Ticket Raised By | Ticket Assigned To |
Bob | John |
Jane | Emma |
Bob | Jane |
John | Bob |
John | Nancy |
John | Emma |
Jane | Emma |
Edward | Jane |
Emma | Jane |
Emma | Bob |
Bob | Emma |
Bob | Jane |
Bob | Nancy |
To mentally something like:
Person | Count Raised | Count Assigned | Assigned/Raised Ratio |
Bob | 5 | 2 | 0.4 |
Edward | 1 | 0 | 0.0 |
Emma | 2 | 4 | 2.0 |
Jane | 2 | 4 | 2.0 |
John | 3 | 1 | 0.3 |
Nancy | 0 | 2 | Error (Infinite) |
Note that a person can have a count of 0 in either column.
Is there a DAX way to get this measure so I can plot it? I've tried a few things but not getting anywhere (DAX novice). Thanks!
Solved! Go to Solution.
Hi @BungleBrain
You'll first need to create a table of distinct names. I used the following DAX but there's likely to be a better way:
Names =
DISTINCT (
UNION (
ALL ( Table1[Ticket Raised By] ),
ALL ( Table1[Ticket Assigned To] )
)
)
Once your new table has been created, you may want to rename the column (I called it 'Name').
Then create the following measures:
Count Raised =
VAR SelName = SELECTEDVALUE ( Names[Name] )
VAR Result =
CALCULATE (
COUNTROWS ( Table1 ),
Table1[Ticket Raised By] = SelName
)
RETURN Result
Count Assigned =
VAR SelName = SELECTEDVALUE ( Names[Name] )
VAR Result =
CALCULATE (
COUNTROWS ( Table1 ),
Table1[Ticket Assigned To] = SelName
)
RETURN Result
Ratio = DIVIDE ( [Count Assigned], [Count Raised] )
When creating your table visualization in Power BI, select the column from the new table and then add your measures.
You should end up with this:
Best regards,
Martyn
If I answered your question, please help others by accepting it as a solution.
Created a common dimension for resources and created the following formulas with One active and one inactive join
Assign Count = CALCULATE(COUNT(Ticket[Ticket Assigned To]),USERELATIONSHIP(Assign[Ticket Assigned To],Ticket[Ticket Assigned To]))
Raised Count = CALCULATE(COUNT(Ticket[Ticket Raised By]),USERELATIONSHIP(Assign[Ticket Assigned To],Ticket[Ticket Raised By]))
Assign/Raised Ratio = DIVIDE([Assign Count],[Raised Count])
Url : https://www.dropbox.com/s/ogir49ju9w8u734/TicketAssignedResolved.pbix?dl=0
Appreciate your Kudos. In case, this is the solution you are looking for, mark it as the Solution. In case it does not help, please provide additional information and mark me with @
Thanks. My Recent Blog -
https://community.powerbi.com/t5/Community-Blog/Winner-Topper-on-Map-How-to-Color-States-on-a-Map-wi...
https://community.powerbi.com/t5/Community-Blog/HR-Analytics-Active-Employee-Hire-and-Termination-tr...
https://community.powerbi.com/t5/Community-Blog/Power-BI-Working-with-Non-Standard-Time-Periods/ba-p...
https://community.powerbi.com/t5/Community-Blog/Comparing-Data-Across-Date-Ranges/ba-p/823601
Hi @BungleBrain
first, create a new table
Table Person =
ADDCOLUMNS(
DISTINCT(UNION(SELECTCOLUMNS(Query;"Person";Query[Ticket Assigned To]);SELECTCOLUMNS(Query;"Person";Query[Ticket Raised By])));
"Count Raised";if(isblank(calculate(countrows(Query);Query[Ticket Raised By]=EARLIER([Person])));0;calculate(countrows(Query);Query[Ticket Raised By]=EARLIER([Person])));
"Count Assigned";if(isblank(calculate(countrows(Query);Query[Ticket Assigned To]=EARLIER([Person])));0;calculate(countrows(Query);Query[Ticket Assigned To]=EARLIER([Person])));
)
then add a measure
Assigned/Raised Ratio = DIVIDE([Count Assigned];[Count Raised])
but if you want to get Infinity error you can create a measure
Assigned/Raised Ratio = [Count Assigned]/[Count Raised]
do not hesitate to give a kudo to useful posts and mark solutions as solution
Hi @BungleBrain
You'll first need to create a table of distinct names. I used the following DAX but there's likely to be a better way:
Names =
DISTINCT (
UNION (
ALL ( Table1[Ticket Raised By] ),
ALL ( Table1[Ticket Assigned To] )
)
)
Once your new table has been created, you may want to rename the column (I called it 'Name').
Then create the following measures:
Count Raised =
VAR SelName = SELECTEDVALUE ( Names[Name] )
VAR Result =
CALCULATE (
COUNTROWS ( Table1 ),
Table1[Ticket Raised By] = SelName
)
RETURN Result
Count Assigned =
VAR SelName = SELECTEDVALUE ( Names[Name] )
VAR Result =
CALCULATE (
COUNTROWS ( Table1 ),
Table1[Ticket Assigned To] = SelName
)
RETURN Result
Ratio = DIVIDE ( [Count Assigned], [Count Raised] )
When creating your table visualization in Power BI, select the column from the new table and then add your measures.
You should end up with this:
Best regards,
Martyn
If I answered your question, please help others by accepting it as a solution.
This is your chance to engage directly with the engineering team behind Fabric and Power BI. Share your experiences and shape the future.
Check out the June 2025 Power BI update to learn about new features.
User | Count |
---|---|
72 | |
71 | |
57 | |
38 | |
36 |
User | Count |
---|---|
82 | |
67 | |
61 | |
46 | |
45 |