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i have a source table where i have data that when entered created 3 separate columns, Lets call the form Entry "LABEL" which when the user adds more than one label in the field, it creates mulitple columns. So you end up with mutiple columns - Label 1 "apple", Label 2 "orange", Label 3 "pear". So i had to Unpivot columns in order to quantify the labels appropriately. This has caused some other issues now, it basically has tripled the rows and data in the table so counts must be DISTINCT most of the time if not all.
Sample Data:
ISSUE ID | REQUEST | CREATED | RESOLVED | Labels |
111222 | REQ-101 | 1/1/23 | Apple | |
111222 | REQ-101 | 1/1/23 | Orange | |
111222 | REQ-101 | 1/1/23 | Pear | |
333444 | REQ-102 | 3/17/23 | 3/26/23 | Orange |
333444 | REQ-102 | 3/17/23 | 3/26/23 | Grape |
333444 | REQ-102 | 3/17/23 | 3/26/23 | Strawberry |
555666 | REQ-103 | 5/4/23 | Orange | |
555666 | REQ-103 | 5/4/23 | Pear | |
666777 | REQ-104 | 6/7/23 | 6/15/23 | Apple |
666777 | REQ-104 | 6/7/23 | 6/15/23 | Orange |
666777 | REQ-104 | 6/7/23 | 6/15/23 | Strawberry |
888999 | REQ-105 | 8/4/23 | Plum | |
888999 | REQ-105 | 8/4/23 | Pear |
Here is where i am having trouble :
What i would like to to do is have a calculation show me How many Total Created Cases , Total Resolved Cases and Total of Unresolved (based on blanks in RESOLVED column)
Any assistance would be greatly appreciated!
Jeremy Wilcox
@JSWILCOX1980
Here are the three measures that you need:
Created Tickets = DISTINCTCOUNT( Table4[ISSUE ID] )
-------------------------------------------------------
Resolved Tikets =
CALCULATE(
[Created Tickets],
TableName[RESOLVED] <> BLANK()
)
-------------------------------------------------------
Unresolved Tickets = [Created Tickets] - [Resolved Tikets]
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