Count of Previous Case Values

[Anonymous]

Hi Everyone,

i have a case table connected to Case Log via Case ID and a Account/Client table connected to case via Account ID. 
case : 

CASE ID	CASE NO	ACCOUNT ID	OTHER COLS
ASGHAS	11	ASDA45
ASGHVJ	12	EJKN56

Case Log :

ID	Case ID	StartDate	EndDate	Department	Comeback
asvdsahvhsg677	ASGHVJ	Datetime	Datetime	MCS
sahgxsakjaw223	ASGHVJ			HCD
sdcsavbhsa677	ASGHVJ			MCS	Yes

Account:

AccountID	Name	Location
EJKN56	ALT	NY
ASDA45	MLT	CA

So an account logs a Case which is registered in Case table and the workers and timing information is in Case Log.
I have the case comeback count which means how many times the case came back to the same department. I want to check the previous case registered by the same account and compare its details like comeback and time taken to solve the case for that account . How can i get the previous casenumber and [comeback count] for the all accounts??
Can I use earliers for this or something else?

Thanks for help.

[Anonymous]

Hi @Anonymous ,

Could you please provide more details?  What did you want to count? What is the relationships among the tables? 

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Community Support Team _ Polly

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[Anonymous]

Hi , yes sure
[Account Table] --one to many -- [Case Table]
[Case Table] -- one to many -- [Case Log Table]
A case is logged by an account into [Case Table] and the multiple entries are made about that Case in [Case Log] Table.

I want to get is the Lastest case registered by an Account and the second last case registered by them.

Regards,

Shubham

[Anonymous]

I have a measure which gives me the no. of times the case came back to the department.

So eventually i want to
Calculate([measure], latest case) --- i.e comeback count for lastest case w.r.t account name &
Calculate([measure], second last case)-- for same account.

Hope it's clear. Appreciate any help.

thanks

[Anonymous]

Hi @Anonymous , 

What is the lateset case? How to get it? By End time or start time?  In your sample, the lateset case is ASGHVJ?  If it is, does the measure result is 3?   The below? 

asvdsahvhsg677	ASGHVJ
sahgxsakjaw223	ASGHVJ
sdcsavbhsa677	ASGHVJ

I would like you to give me a table that outputs what you want and explains the calculation method in words. Sorry to trouble you.

How to Get Your Question Answered Quickly 

Please provide more details with your desired output and pbix file without privacy information (or some sample data) .

Best Regards
Community Support Team _ Polly

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Anonymous]

Ahh yes, sorry for the confusion.
The [Case TABLE] has a (CreatedDate) Col. 
So i want to get the previous cases by an account i'll have to filter by date but will it give all the previous cases ? 

Regards,

Shubham

[Anonymous · Accepted solution]

Hi @Anonymous ,

I have created a simple sample, please refer to it to see if it helps you.

Create a measure.

Measure = CALCULATE(COUNT('case log'[ID]),FILTER(ALL('case log'),'case log'[Case ID]=SELECTEDVALUE('case'[CASE NO])))

Best Regards
Community Support Team _ Polly

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.