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Anonymous's avatar
Anonymous
Not applicable
3 years ago
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Count of Previous Case Values

Hi Everyone,

 

i have a case table connected to Case Log via Case ID and a Account/Client table connected to case via Account ID. 
case : 

CASE ID    

CASE NO   ACCOUNT ID   OTHER COLS
ASGHAS11ASDA45 
ASGHVJ12EJKN56 

Case Log :

ID                         Case ID    StartDate   EndDate    Department   Comeback
asvdsahvhsg677ASGHVJDatetimeDatetimeMCS 
sahgxsakjaw223ASGHVJ  HCD 
sdcsavbhsa677ASGHVJ  MCSYes

Account:

AccountID  Name  Location
EJKN56ALTNY
ASDA45MLTCA

 

So an account logs a Case which is registered in Case table and the workers and timing information is in Case Log.
I have the case comeback count which means how many times the case came back to the same department. I want to check the previous case registered by the same account and compare its details like comeback and time taken to solve the case for that account . How can i get the previous casenumber and [comeback count] for the all accounts??
Can I use earliers for this or something else?

Thanks for help.

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  • Anonymous's avatar
    Anonymous
    3 years ago

    Hi Anonymous ,

    I have created a simple sample, please refer to it to see if it helps you.

    Create a measure.

    Measure = CALCULATE(COUNT('case log'[ID]),FILTER(ALL('case log'),'case log'[Case ID]=SELECTEDVALUE('case'[CASE NO])))

     

    Best Regards
    Community Support Team _ Polly

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

6 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    3 years ago

    Hi Anonymous ,

    Could you please provide more details?  What did you want to count? What is the relationships among the tables? 

     

    How to Get Your Question Answered Quickly 

     

    Please provide more details with your desired output and pbix file without privacy information (or some sample data) .

     

    Best Regards
    Community Support Team _ Polly

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

    • Anonymous's avatar
      Anonymous
      Not applicable
      3 years ago

      Hi , yes sure
      [Account Table] --one to many -- [Case Table]
      [Case Table] -- one to many -- [Case Log Table]
      A case is logged by an account into [Case Table] and the multiple entries are made about that Case in [Case Log] Table.


      I want to get is the Lastest case registered by an Account and the second last case registered by them.

      Regards,

      Shubham

      • Anonymous's avatar
        Anonymous
        Not applicable
        3 years ago

        I have a measure which gives me the no. of times the case came back to the department.

        So eventually i want to
        Calculate([measure], latest case) --- i.e comeback count for lastest case w.r.t account name &
        Calculate([measure], second last case)-- for same account.

        Hope it's clear. Appreciate any help.

        thanks