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Hello,
I have a table visual, which is filtered by using different options. The first filter is set on the right bar, where I filter "Status" and "New Value". The next filter is set in "Columns" section, where I filter First Closed Date by using Earliest keyword (case can be opened several times, I need to know only first closed date).
I have a measure "First Resolution Date Business Hours". My task is to count average for this measure.
To count average I am using this measure:
measure_AverageFirstResolutionDateHours =
DIVIDE(
-- returns sum of values in measure FirstResolutionHours
SUMX(
cps_sfdc_cases_history,
[measure_FirstResolutionHours_Optimized]
),
COUNTROWS(
FILTER(
cps_sfdc_cases_history,
NOT(ISBLANK([measure_FirstResolutionHours_Optimized]))
)
),
0 -- Default value if the denominator is 0
)After I decided to filter table in order to have a small sample which helps me check if average is correct. I am getting incorrect average. The answer is 2.06, but should be 2.12:
The question is how I can count average of measure First Resolution Date Business Hours based on table visual, not table itself?
I applied the same filters on data card as on table visual, but still doesn't work properly
Hi,
Share the download link of the PBI file.
Hi @alks_skla_f ,
If the issue is not resolved,please provide clear snapshot of input/output.
Thanks and Regards,
Praful
Hi @alks_skla_f
Thank you for reaching out to the Microsoft Fabric Forum Community.
@amitchandak @ryan_mayu Thanks for the inputs
I hope the information provided was helpful. If you still have questions, please share the pbix file & don't hesitate to reach out to the community.
Hi @alks_skla_f
Hope everything’s going smoothly on your end. I wanted to check if the issue got sorted. if you have any other issues please reach community.
not sure if this issue is fixed or not. I can't see the screenshot clearly. If the issue is still existing, could you pls share the pbix file?
Proud to be a Super User!
@alks_skla_f , Try with AverageX, seem like last time I used SUmx
Averagex (summarize (cps_sfdc_cases_history, cps_sfdc_cases_history[Case Numer], cps_sfdc_cases_history[CraetedDate], cps_sfdc_cases_history[End Date]) , [measure_AverageFirstResolutionDateHours])
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