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Hello,
I have a table visual, which is filtered by using different options. The first filter is set on the right bar, where I filter "Status" and "New Value". The next filter is set in "Columns" section, where I filter First Closed Date by using Earliest keyword (case can be opened several times, I need to know only first closed date).
I have a measure "First Resolution Date Business Hours". My task is to count average for this measure.
To count average I am using this measure:
measure_AverageFirstResolutionDateHours =
DIVIDE(
-- returns sum of values in measure FirstResolutionHours
SUMX(
cps_sfdc_cases_history,
[measure_FirstResolutionHours_Optimized]
),
COUNTROWS(
FILTER(
cps_sfdc_cases_history,
NOT(ISBLANK([measure_FirstResolutionHours_Optimized]))
)
),
0 -- Default value if the denominator is 0
)After I decided to filter table in order to have a small sample which helps me check if average is correct. I am getting incorrect average. The answer is 2.06, but should be 2.12:
The question is how I can count average of measure First Resolution Date Business Hours based on table visual, not table itself?
Solved! Go to Solution.
@alks_skla_f , a new measure on top of your measure
Sumx(summarize (cps_sfdc_cases_history, cps_sfdc_cases_history[Case Numer], cps_sfdc_cases_history[CraetedDate], cps_sfdc_cases_history[End Date]) , [measure_AverageFirstResolutionDateHours])
And try. In visual calculation you can try collapse all
Hi @alks_skla_f ,
May I ask if you have resolved this issue? Please let us know if you have any further issues, we are happy to help.
Thank you.
Hi @alks_skla_f ,
Thank you for reaching out to Microsoft Fabric Community.
Thank you @amitchandak for the prompt response.
I wanted to check if you had the opportunity to review the information provided and resolve the issue..?Please let us know if you need any further assistance.We are happy to help.
Thank you.
@alks_skla_f , a new measure on top of your measure
Sumx(summarize (cps_sfdc_cases_history, cps_sfdc_cases_history[Case Numer], cps_sfdc_cases_history[CraetedDate], cps_sfdc_cases_history[End Date]) , [measure_AverageFirstResolutionDateHours])
And try. In visual calculation you can try collapse all
Unfortunately, it doesn't work. I accepted this as a solution by mistake
@alks_skla_f , Try Averagex
Averagex (summarize (cps_sfdc_cases_history, cps_sfdc_cases_history[Case Numer], cps_sfdc_cases_history[CraetedDate], cps_sfdc_cases_history[End Date]) , [measure_AverageFirstResolutionDateHours])
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