Connecting Service Now as a data source

[vacuesta]

Good evening,

I understand that there are multiple ways to connect SN data as a data source: app dataset, web source and ODBC connection.

However, I really want to connect it as a web source. We have an admin account credentials set up to access the SN domain url instance; however, it does not work. This is the link that is referenced:  

https://powerbi.microsoft.com/en-us/blog/explore-your-servicenow-data-with-power-bi/ 

Are there any updates on why using account login credentials is not working when trying to access the SN instance as a web source?

Please let me know.
Best,

[ltopchyi]

Hi @vacuesta 

If you're still interested in finding a solution, you can try Power BI Connector for ServiceNow.

It allows to fetch ServiceNow data Power BI easily.

Liubov

[v-easonf-msft]

Hi , @vacuesta 

According to your description, I recommend the following posts for your reference:

Url: https://community.powerbi.com/t5/Desktop/Fetching-data-from-ServiceNow-in-power-query/td-p/438558

https://community.powerbi.com/t5/Power-Query/Connecting-to-Service-Now/td-p/615037

In addition ,you can also create a support ticket to investigate the issue. Once you create a support ticket, please share the same here for reference.

https://powerbi.microsoft.com/en-us/support/

Best Regards,
Community Support Team _ Eason
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