Cannot log into Power BI.

[fodelement]

My free trial to pro has expired, and now I cannot sign in to powerBI anymore.

Is this what happens when a trial expires? 

I can log into microsoft.com without any issues. It's only when I try to log in on power BI's website, or through power BI Desktop.

When I try to reset my password, power BI tells me my account does not exist, but when I try to make one, it tells me it already exists on another service.

I have had no issues logging in, in the past. 😞 

[v-chuncz-msft]

@fodelement,

Check if the Troubleshooting section helps.

[chethan]

@fodelement no need to worry 

once if your pro version ends automatically it turns to free user 

if your company using o365 use sharap@tullylegal.com else use tullylegal.onmicrosoft.com

Regards,

Chetan K

[fodelement]

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@chethan wrote:

@fodelement no need to worry 

once if your pro version ends automatically it turns to free user 

if your company using o365 use sharap@tullylegal.com else use tullylegal.onmicrosoft.com

Regards,

Chetan K

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Good afternoon!

Thank you for this informaiton.

We do not use o365 (yet).  and I still cannot log in using wsharpe@tullylegal.com