Can't log in in desktop, blank password window

[Anonymous]

Hi everyone!

I have a strange problem and I can't sign in to my account in Power BI desktop because the password window is blank and won't load (I've tried waiting). I tried to log in in the service (app.powerbi.com) and it worked without problems. Then I tried to uninstall/reinstall Power BI desktop and that didn't help so I tried uninstall again and remove all files belonging to the program and reinstall, didn't help. Then I read something about manually remove all the registry files and I tried that too and still the problem remains. Don't know what else to do, anyone got any suggestions?

Regards,

Sara

[Icey]

Hi @Anonymous ,

Please try to restart your computer. Maybe it works.

Best Regards,

Icey

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[mwegener]

Hi @Anonymous ,

could you post a screenshot?

If I answered your question, please mark my post as solution, this will also help others.

Please give Kudos for support.

[Anonymous]

This is how the sign in get stuck. I've tried and waiting for a long time but the window where I'm supposed to write my password won't load. I've tried to restart my computer several times. It seems to be a problem with the microsoft login window so I'm not sure it's Power BI desktop?

Regards,

Sara

[Icey · Accepted solution]

Hi @Anonymous ,

It works well on my side.

And I find a know issue, maybe it is what you met. You can try it. Or you can try to install a previous version.

If the issue is still there and you are a pro user, not trial, I suggest you to create a support ticket to get further help.

Best Regards,

Icey

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Anonymous]

@Icey 

Thank you for your answer, I ended up writing a ticket to support.

Best Regards,

Sara

[JonathanVivas]

Did you have any help from the support? Could you share it to us?

[Anonymous]

@JonathanVivas Sure, I got support from Microsoft and we ended up reseting Internet Explorer to default settings and it worked! Not sure what made the settings in IE to change but it helped. I hope it can help you too! 🙂