Call center projection

[Syndicate_Admin]

Good, I would like to project an increase in calls from a call center, based on the number of calls in a year and having the average call. I seek to make a projection that allows to calculate the number of agents needed to support the increase. Thank you

[amitchandak]

@Syndicate_Admin , You have forecasting option

https://powerbi.microsoft.com/pt-br/blog/introducing-new-forecasting-capabilities-in-power-view-for-...

or do it R or Python and bring in power bi