Calculating agent rankings

Hi ajdm2007 

Agree with Wilson_

Your DAX formula for calculating agent ranking based on various performance metrics is well-structured and thoughtfully considers multiple factors.
One bit of advice I can think of is that if you have a large amount of data, consider using the SUMMARIZE function to filter the “dendesk” table first, pre-summarizing may reduce the duplication of calculations.
A sample of my DAX formula is as follows:

VAR TicketsSolvedSummary = SUMMARIZE(
FILTER(zendesk, zendesk[Status] = "Solved"),
zendesk[Priority],
"PriorityCount", COUNTROWS(zendesk)
)
VAR TotalTicketsSolvedHighPriority = CALCULATE(SUMX(TicketsSolvedSummary, IF(zendesk[Priority] = "High", [PriorityCount], 0)))
VAR TotalTicketsSolvedLowPriority = CALCULATE(SUMX(TicketsSolvedSummary, IF(zendesk[Priority] = "Low", [PriorityCount], 0)))
VAR TotalTicketsSolvedNormalPriority = CALCULATE(SUMX(TicketsSolvedSummary, IF(zendesk[Priority] = "Normal", [PriorityCount], 0)))
VAR TotalTicketsSolvedUrgentPriority = CALCULATE(SUMX(TicketsSolvedSummary, IF(zendesk[Priority] = "Urgent", [PriorityCount], 0)))
VAR TotalTicketsSolvedUncategorized = CALCULATE(SUMX(TicketsSolvedSummary, IF(zendesk[Priority] = "Uncategorized", [PriorityCount], 0)))

Best Regards,
Jarvis Tang
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