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Helper II

Calculating NPS Score based on Average

I have a list of surveys which I am using to Calculate the NPS score of a product. Multiple surveys have been sent to the same customer and I want to use the average score that a customer has to determine whether they are a promoter, passive or detractor.

Promoter: 9-10

Passive: 8-9

Detractor: 0-7

I have the following table of data and I've already added a column which calculates the Average score for a customer:

 Customer Score Average Score A 10 10 B 10 B 10 10 C 6.7 C 6.7 C 5 6.7 C 7 6.7 C 8 6.7 D 8 8 E 10 E 10 10

There are null values for scores which we have not received yet.

I would like to disply 4 measures:

1. Count of Promoters (this should be 3 based of the unique average scores)
2. Count of Passive (this should be 1 based of the unique average scores)
3. Count of Detractors (this should be 1 based of the unique average scores)
4. NPS Score (((count of Promoters - count of Detractors) / unique customer count) *100)

Thanks

Paul

1 ACCEPTED SOLUTION
Microsoft Employee

Hi Paul,

Try these measures please. You can check them in this file: https://1drv.ms/u/s!ArTqPk2pu-BkgUSBzooh-b-DlL1S.

```Measure 1 =
CALCULATE ( DISTINCTCOUNT ( Table1[Customer] ), 'Table1'[Average Score] >= 9 )```
```Measure 2 =
CALCULATE (
DISTINCTCOUNT ( Table1[Customer] ),
'Table1'[Average Score] >= 8
&& 'Table1'[Average Score] < 9
)```
```Measure 3 =
CALCULATE ( DISTINCTCOUNT ( Table1[Customer] ), 'Table1'[Average Score] < 8 )```
```Measure 4 =
( [Measure 1] - [Measure 3] )
/ DISTINCTCOUNT ( Table1[Customer] )
* 100```

Best Regards!

Dale

Community Support Team _ Dale
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
2 REPLIES 2
Microsoft Employee

Hi Paul,

Try these measures please. You can check them in this file: https://1drv.ms/u/s!ArTqPk2pu-BkgUSBzooh-b-DlL1S.

```Measure 1 =
CALCULATE ( DISTINCTCOUNT ( Table1[Customer] ), 'Table1'[Average Score] >= 9 )```
```Measure 2 =
CALCULATE (
DISTINCTCOUNT ( Table1[Customer] ),
'Table1'[Average Score] >= 8
&& 'Table1'[Average Score] < 9
)```
```Measure 3 =
CALCULATE ( DISTINCTCOUNT ( Table1[Customer] ), 'Table1'[Average Score] < 8 )```
```Measure 4 =
( [Measure 1] - [Measure 3] )
/ DISTINCTCOUNT ( Table1[Customer] )
* 100```

Best Regards!

Dale

Community Support Team _ Dale
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Helper II

Worked perfectly, thanks!