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PaulCo's avatar
PaulCo
Helper II
8 years ago
Solved

Calculating NPS Score based on Average

I have a list of surveys which I am using to Calculate the NPS score of a product. Multiple surveys have been sent to the same customer and I want to use the average score that a customer has to determine whether they are a promoter, passive or detractor. 

 

Promoter: 9-10

Passive: 8-9

Detractor: 0-7

 

I have the following table of data and I've already added a column which calculates the Average score for a customer:

 

CustomerScoreAverage Score
A1010
B 10
B1010
C 6.7
C 6.7
C56.7
C76.7
C86.7
D88
E 10
E1010

 

There are null values for scores which we have not received yet.

 

I would like to disply 4 measures:

 

  1. Count of Promoters (this should be 3 based of the unique average scores)
  2. Count of Passive (this should be 1 based of the unique average scores)
  3. Count of Detractors (this should be 1 based of the unique average scores)
  4. NPS Score (((count of Promoters - count of Detractors) / unique customer count) *100)

 

 Thanks

Paul

Need Help
  • v-jiascu-msft's avatar
    v-jiascu-msft
    8 years ago

    Hi Paul,

     

    Try these measures please. You can check them in this file: https://1drv.ms/u/s!ArTqPk2pu-BkgUSBzooh-b-DlL1S.

     

    Measure 1 =
CALCULATE ( DISTINCTCOUNT ( Table1[Customer] ), 'Table1'[Average Score] >= 9 )
    Measure 2 =
CALCULATE (
    DISTINCTCOUNT ( Table1[Customer] ),
    'Table1'[Average Score] >= 8
        && 'Table1'[Average Score] < 9
)
    Measure 3 =
CALCULATE ( DISTINCTCOUNT ( Table1[Customer] ), 'Table1'[Average Score] < 8 )
    Measure 4 =
 ( [Measure 1] - [Measure 3] )
    / DISTINCTCOUNT ( Table1[Customer] )
    * 100

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Best Regards!

    Dale

2 Replies

  • v-jiascu-msft's avatar
    v-jiascu-msft
    Microsoft Employee
    8 years ago

    Hi Paul,

     

    Try these measures please. You can check them in this file: https://1drv.ms/u/s!ArTqPk2pu-BkgUSBzooh-b-DlL1S.

     

    Measure 1 =
CALCULATE ( DISTINCTCOUNT ( Table1[Customer] ), 'Table1'[Average Score] >= 9 )
    Measure 2 =
CALCULATE (
    DISTINCTCOUNT ( Table1[Customer] ),
    'Table1'[Average Score] >= 8
        && 'Table1'[Average Score] < 9
)
    Measure 3 =
CALCULATE ( DISTINCTCOUNT ( Table1[Customer] ), 'Table1'[Average Score] < 8 )
    Measure 4 =
 ( [Measure 1] - [Measure 3] )
    / DISTINCTCOUNT ( Table1[Customer] )
    * 100

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Best Regards!

    Dale