Calculating NPS Score based on Average

[PaulCo]

I have a list of surveys which I am using to Calculate the NPS score of a product. Multiple surveys have been sent to the same customer and I want to use the average score that a customer has to determine whether they are a promoter, passive or detractor. 

Promoter: 9-10

Passive: 8-9

Detractor: 0-7

I have the following table of data and I've already added a column which calculates the Average score for a customer:

Customer	Score	Average Score
A	10	10
B		10
B	10	10
C		6.7
C		6.7
C	5	6.7
C	7	6.7
C	8	6.7
D	8	8
E		10
E	10	10

There are null values for scores which we have not received yet.

I would like to disply 4 measures:

1. Count of Promoters (this should be 3 based of the unique average scores)
2. Count of Passive (this should be 1 based of the unique average scores)
3. Count of Detractors (this should be 1 based of the unique average scores)
4. NPS Score (((count of Promoters - count of Detractors) / unique customer count) *100)

 Thanks

Paul

[v-jiascu-msft · Accepted solution]

Hi Paul,

Try these measures please. You can check them in this file: https://1drv.ms/u/s!ArTqPk2pu-BkgUSBzooh-b-DlL1S.

Measure 1 =
CALCULATE ( DISTINCTCOUNT ( Table1[Customer] ), 'Table1'[Average Score] >= 9 )

Measure 2 =
CALCULATE (
    DISTINCTCOUNT ( Table1[Customer] ),
    'Table1'[Average Score] >= 8
        && 'Table1'[Average Score] < 9
)

Measure 3 =
CALCULATE ( DISTINCTCOUNT ( Table1[Customer] ), 'Table1'[Average Score] < 8 )

Measure 4 =
 ( [Measure 1] - [Measure 3] )
    / DISTINCTCOUNT ( Table1[Customer] )
    * 100

Best Regards!

Dale

[PaulCo]

Worked perfectly, thanks!