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AlexanderKais
Helper I
Helper I

Adobe Analytics - Unable to retrieve company mappings

Hello All,

I have since last week the following issue. My Datasets and Dataflows are running into an error caused on following error message:

DataSource.Error: Unable to retrieve company mappings

 

We are using Adobe Analytics into for many years and now we have that problem.

Sometimes it (updating dataset/-flow) works, but very oftern not.

 

Have some one the same issue?

 

#adobeanalytics

1 ACCEPTED SOLUTION

Latest update from Adobe Support

Hi Brendan,
Greetings for the day!

I am taking ownership of this case as I would be working with you on this going ahead, The ticket is currently set to P2 priority if you want to upgrade it let us know the business impact and end result so that we may upgrade it. Problem statement: Unable to retrieve company mappings error is coming while connecting Power BI to Adobe Analytics. Please add or correct if anything applicable. This is an ongoing issue for which a JIRA <AN-333378> has been logged and we are monitoring the progress on it. Please be assured correct resources have been aligned by engineering team to resolve this although we don't have a fixed ETA as of now but we are confident that it would be resolved soon. We will keep you updated on the progress being made.

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3 REPLIES 3
ReportGuru
Helper V
Helper V

Hi @AlexanderKais were you able to find a solution? I used the Adobe native connector but I had some issues from time to time, so I finally ended up using a 3rd party tool. I've tried windsor.ai , supemetrics and funnel.io. I stayed with windsor because it is much cheaper so just to let you know other options. In case you wonder,  to make the connection first search for the Adobe connector in the data sources list:

 

ADOBE-1.png

 

Then, you should enter your Adobe credentials to make the connection. After that, you'll see a preview of your data where you can select the fields you want to see in PBI. 

 

ADOBE-2.png

 

Finally, you just have to choose PBI as destination and copy and paste the url that will appear there in PBI desktop --> Get Data --Web > --> Paste the link

 

SELECT_DESTINATION_NEW.png

bren_oc
New Member

Hi,

I have recieveed the same issue. We set up reporting using the Adobe Analytics version 1.0 connector to Power Bi (i was unsure whether to use beta 2.0).

For about 2 weeks this has been running fine, pulling data through on a daily schedule. As of yesterday, this refresh has failed. I managed to connect again after resetting my credentials but today i have the same issue. 

This is the message i'm currently getting:

bren_oc_0-1699520774890.png


#adobeanalytics

Latest update from Adobe Support

Hi Brendan,
Greetings for the day!

I am taking ownership of this case as I would be working with you on this going ahead, The ticket is currently set to P2 priority if you want to upgrade it let us know the business impact and end result so that we may upgrade it. Problem statement: Unable to retrieve company mappings error is coming while connecting Power BI to Adobe Analytics. Please add or correct if anything applicable. This is an ongoing issue for which a JIRA <AN-333378> has been logged and we are monitoring the progress on it. Please be assured correct resources have been aligned by engineering team to resolve this although we don't have a fixed ETA as of now but we are confident that it would be resolved soon. We will keep you updated on the progress being made.

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