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tobiasmcbride
Helper III
Helper III

Adobe Analytics Connector errors

Hi,

 

I have multiple queries in my powerBI file including Adobe Analytics, Salesforce, Sharepoint files etc. However when refreshing I am now getting errors with some of the Adobe Analytics queries - I sometimes get service error, other times get errors including:

 

OLE DB or ODBC error: [DataFormat.Error] We found extra characters at the end of JSON input..

 

And this seems to lead to errors/failure to refresh the remaining datasets/queries. Any advice on how to fix this?

2 REPLIES 2
ReportGuru
Helper III
Helper III

Hi @tobiasmcbride were you able to find a solution? As the comment above mentioned, it would be recommended for you to try using an external connector to see if the issue persists, I think that would be the best workaround. I currently connect through windsor.ai Adobe connector and it works really smooth. In case you wonder,  to make the connection first search for the Adobe connector in the data sources list:

 

ADOBE-1.png

 

Then, you should enter your Adobe credentials to make the connection. After that, you'll see a preview of your data where you can select the fields you want to see in PBI. 

 

ADOBE-2.png

 

Finally, you just have to choose PBI as destination and copy and paste the url that will appear there in PBI desktop --> Get Data --Web > --> Paste the link

 

SELECT_DESTINATION_NEW.png

 

v-shex-msft
Community Support
Community Support

Hi @tobiasmcbride,

According to the error message, it seems like a common issue that appear when the response content adds/lost the JSON characters. (e.g. start or end bracket) Power bi data connector can't recognize and format these records so it returns the error.

For this scenario, I'd like to suggest you use external tools to extract the 'Adobe Analytics' records to confirm if the issue only appears on the power bi side.
If that is the case, you can contact the adobe/power bi support team to confirm if these are related to the backend processing of the power bi data connector and adobe API.

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin
If this post helps, please consider accept as solution to help other members find it more quickly.

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