Solved: Acces Web Content Issue

Jacks060650 · ‎10-14-2023

Hello,

I am trying to use my Organizational account to access data from the web however whenever I sign it it says " We couldnt authenticate with the credinetails you provided. Please try again" however the details I am using are correct. Any ideas ?

Any help would be greatful.

Many thanks,

truptis · ‎10-14-2023

Hi @Jacks060650 ,

This might be a permission/authentication error. You might need to change the credentials, go to “File –> Options and Settings –> Data Source Settings”, under “Global permissions”, select data source connections and click on Edit permission in Power BI Desktop, then connect to it and check if it is successful.

If the issue persists, create a support ticket in Power BI Support , Scroll down and click "CREATE SUPPORT TICKET", or go to Issue forum to get further help.

Regards,

Trupti

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danextian · ‎10-15-2023

Hi @Jacks060650 ,

What specific web date are you trying to access? It is possible that it requires another form/methid of authentication.

Dane Belarmino | Microsoft MVP | Proud to be a Super User!

Did I answer your question? Mark my post as a solution!

"Tell me and I’ll forget; show me and I may remember; involve me and I’ll understand."
Need Power BI consultation, get in touch with me on LinkedIn or hire me on UpWork.
Learn with me on YouTube @DAXJutsu or follow my page on Facebook @DAXJutsuPBI.

View solution in original post

PijushRoy · ‎10-17-2023

Hi @Jacks060650 Is it solved?

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Appreciate your Like/Kudos

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danextian · ‎10-15-2023

Hi @Jacks060650 ,

What specific web date are you trying to access? It is possible that it requires another form/methid of authentication.

Dane Belarmino | Microsoft MVP | Proud to be a Super User!

Did I answer your question? Mark my post as a solution!

"Tell me and I’ll forget; show me and I may remember; involve me and I’ll understand."
Need Power BI consultation, get in touch with me on LinkedIn or hire me on UpWork.
Learn with me on YouTube @DAXJutsu or follow my page on Facebook @DAXJutsuPBI.

truptis · ‎10-14-2023

Hi @Jacks060650 ,

This might be a permission/authentication error. You might need to change the credentials, go to “File –> Options and Settings –> Data Source Settings”, under “Global permissions”, select data source connections and click on Edit permission in Power BI Desktop, then connect to it and check if it is successful.

If the issue persists, create a support ticket in Power BI Support , Scroll down and click "CREATE SUPPORT TICKET", or go to Issue forum to get further help.

Regards,

Trupti