During my virtual internship with PwC, facilitated by Forage, I had the privilege of stepping into the shoes of a Power BI Analyst. During this journey, Janet, the Retention Manager at PhoneNow Telecom, invited me to collaborate on a special project: a dashboard that paints a vivid picture of customer retention. The dashboard will provide a comprehensive view, from overall churn trends to specific insights like churn by age group, plan type, or subscriptions. Through interactive features, stakeholders can explore data nuances, and the final presentation will highlight key findings and actionable recommendations to enhance customer retention.
