help calculation

[rakelvillanueva]

First of all, please excuse my lack of knowledge in making this inquiry.

I have two tables, one for open tickets and another for closed tickets, and a table of dates (calculate dates).

I have a display with averages of open and resolved tickets, but I want to calculate the number of tickets that are open on a given date. However, no matter how many formulas I try, it doesn't work.

I have tried several formulas, including this one, but it does not calculate correctly.

Prueba = VAR FechaSeleccionada = SELECTEDVALUE(Fechas[Date])
RETURN
CALCULATE(
COUNTROWS(TICKETS_ABIERTOS),
TICKETS_ABIERTOS[Apertura] <= FechaSeleccionada,
OR(
ISBLANK(TICKETS_ABIERTOS[Resolucion]),
TICKETS_ABIERTOS[Resolucion] >= FechaSeleccionada
) 
)

I am also unable to generate a visual table that filters by the result of this measurement.

[v-hjannapu]

Hi @rakelvillanueva,

Thank you  for reaching out to the Microsoft fabric community forum.

I would also take a moment to thank @wardy912 , @techies, @Greg_Deckler for actively participating in the community forum and for the solutions you’ve been sharing in the community forum. Your contributions make a real difference.

See if your Date table is marked as a Date Table and linked properly to the ticket table using the Opened Date and If the  closed / resolution Date is in another table, make sure both tables are related correctly so the formula can read both dates.

First test the formula without any slicers or extra filters. If it gives correct results, then try adding your group slicer.

If it still doesn’t work with the group slicer, the formula may need a small change so it keeps that filter active.

Hope this helps if you have any queries we are  happy to assist you further.
Best Regards,
Harshitha.

[rakelvillanueva]

I have three tables:
1. Open ticket
2. Closed ticket
3. Dates

The dates table is marked as dates and linked to Open ticket and Closed ticket via an opening date and resolution date field.

[v-hjannapu]

Hi @rakelvillanueva,
Please provide sample data that covers your issue or question completely, in a usable format (not as a screenshot).
Do not include sensitive information. Do not include anything that is unrelated to the issue or question.
Please show the expected outcome based on the sample data you provided.
How to provide sample data in the Power BI Forum - Microsoft Fabric Community

Thank you.

[v-hjannapu]

Hi @rakelvillanueva,
Just checking in to see if you had a chance to follow up on our earlier conversation. If you're still encountering the issue, please share the sample data so we can assist you with an accurate solution.

If you have any further questions, feel free to reach out anytime.

Regards,
Harshitha.

[wardy912]

Hi @rakelvillanueva 

 Ticket backlog was a pain for me to.

Here's the DAX I used (Obviously, add your tables and columns):

Incident Backlog = 
VAR CurrentDate = MAX('Date'[Date])
VAR ActiveTickets =
CALCULATE(DISTINCTCOUNT(Incidents[Number]),
ALL('Date'),
'Date'[Date]<=CurrentDate,
ISBLANK(Incidents[Resolved Date])
||Incidents[Resolved Date]>=CurrentDate)
Return
ActiveTickets

I hope this helps!

[rakelvillanueva]

I have tried that solution several times and it has not worked for me.

[wardy912]

Can you show me your version please?

If you've swapped out the tables/columns for yours there shouldn't be an issue. Do you have an active relationship between your date table and opened date?

[techies]

Hi @rakelvillanueva please try this

Tickets Open on Date =

VAR FechaSeleccionada =

    SELECTEDVALUE('date'[Date])

RETURN

CALCULATE(

    COUNTROWS(Merge1),

    FILTER(

        ALL(Merge1),  

        Merge1[Apertura] <= FechaSeleccionada &&

        (

            ISBLANK(Merge1[TICKETS_CERRADOS.Resolucion]) ||

            Merge1[TICKETS_CERRADOS.Resolucion] > FechaSeleccionada

        )

    )

)

[rakelvillanueva]

I have tried that solution several times and it has not worked for me.

[Greg_Deckler · Accepted solution]

@rakelvillanueva Have a look at this, I created this specifically for the purpose you are describing:

Open Tickets - Microsoft Fabric Community

[rakelvillanueva]

I'm testing this, but I would like to add a filter to the formula for a field I have for groups and a slicer so I can filter.

[rakelvillanueva]

I'm testing this, but I would like to add a filter to the formula for a field I have for groups and a slicer so I can filter.