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KarinaK
New Member

Dynamically shown Monthly MTTR

Hi! Could anyone help calculate MTTR dynamically so it could show from start date till finished date how much time was spent each month?

e.g:

I have these columns in a fact table:

TicketNumber

Created_date

Resolved_date
MTTR (which is Resolved_date-Created_date) in hours

 

and also Calendar autogenerated table

 

They have two relationships:
Date-Created_date (active)
Date-Resolved_date(Inactive) 

 

KarinaK_0-1702569452661.png

You can see that it only shows the first Created month and total MTTR, I would like to show how much time it was spent in each month from created date till resolved date. 

 

like this:
TicketN 2 (Created: 02 Jan 2023, Resolved: 15 Nov 2023)
January 2023:
720.22 hours

February 2023: 672.21 hours

March 2023: 744.23 hours

April 2023: 720.22 hours

May 2023: 744.23 hours

June 2023: 720.22 hours

July 2023: 744.23 hours

August 2023: 744.23 hours

September 2023:  720.22 hours

October 2023: 744.23 hours

November 2023:  360.11 hours

 

Would really appreciate the answer^^

1 REPLY 1
lbendlin
Super User
Super User

Needs much more details.  What are your working hours, what are your weekends and holidays?

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