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Hi! Could anyone help calculate MTTR dynamically so it could show from start date till finished date how much time was spent each month?
e.g:
I have these columns in a fact table:
TicketNumber
Created_date
Resolved_date
MTTR (which is Resolved_date-Created_date) in hours
and also Calendar autogenerated table
They have two relationships:
Date-Created_date (active)
Date-Resolved_date(Inactive)
You can see that it only shows the first Created month and total MTTR, I would like to show how much time it was spent in each month from created date till resolved date.
like this:
TicketN 2 (Created: 02 Jan 2023, Resolved: 15 Nov 2023)
January 2023: 720.22 hours
February 2023: 672.21 hours
March 2023: 744.23 hours
April 2023: 720.22 hours
May 2023: 744.23 hours
June 2023: 720.22 hours
July 2023: 744.23 hours
August 2023: 744.23 hours
September 2023: 720.22 hours
October 2023: 744.23 hours
November 2023: 360.11 hours
Would really appreciate the answer^^
Needs much more details. What are your working hours, what are your weekends and holidays?
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