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Hi,
I created duration using the DAX function below but in the same table, I should get the attainment which usually means, how much percentage he is sitting in a call.
In excel we do it as time(0,9,0)/agent sitting time.
I tried using this DAX function: = 'Voice data'[Voice AHT - Time (HH:MM:SS)]/Time(0,9,0)
But it isn't working. can anyone help, please.
Solved! Go to Solution.
Hi @Sri_phani
Please try
Attainment =
VAR Duration =
DIVIDE (
SUM ( 'Voice data'[Sum of Voice Duration] ),
SUM ( 'Voice data'[Sum of Voice count] )
)
RETURN
DIVIDE ( 9 * 60, Duration )
Hi @Sri_phani
Please try
Attainment =
VAR Duration =
DIVIDE (
SUM ( 'Voice data'[Sum of Voice Duration] ),
SUM ( 'Voice data'[Sum of Voice count] )
)
RETURN
DIVIDE ( 9 * 60, Duration )
Thank you for the solution. It helped me.
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