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I am having a table as shown below
date | Serviceid | servicestatus |
6-2-23 | 1001 | complaint_1 |
11-2-23 | 1002 | complaint_2 |
25-2-23 | 1003 | complaint_3 |
28-2-23 | 1004 | resolution_1 |
3-3-23 | 1005 | complaint_4 |
3-3-23 | 1006 | resolution_2 |
I want to add a column at the end to calculate the number of iterations required till the final resolution.
Calculate all complaint iterations and consider only 1 iteration for the final resolution(resoultion_2 is considered as final in the below table)
date | Serviceid | servicestatus | Iteration till final resolution |
6-2-23 | 1001 | complaint_1 | 5 |
11-2-23 | 1002 | complaint_2 | 5 |
25-2-23 | 1003 | complaint_3 | 5 |
28-2-23 | 1004 | resolution_1 | 5 |
3-3-23 | 1005 | complaint_4 | 5 |
3-3-23 | 1006 | resolution_2 | 5 |
Here's one way to calculate the number of iterations required till the final resolution:
This formula will calculate the maximum iteration for each service ID where the service status is "resolution_2". The result will be the number of iterations required till the final resolution.
Make sure to replace 'your_table' with the actual name of your table in Power BI.
Best regards,
Isaac Chavarria
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