Skip to main content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Find everything you need to get certified on Fabric—skills challenges, live sessions, exam prep, role guidance, and more. Get started

Personalizing engagement with Dynamics 365 for Customer Service and Dynamics 365 Customer Insights

06-27-2019 02:12 AM - last edited 05-11-2021 01:40 AM

Administrator Syndicate_Admin
Administrator
2558 Views
Syndicate_Admin
Administrator
Administrator

Personalizing engagement with Dynamics 365 for Customer Service and Dynamics 365 Customer Insights

‎06-27-2019 02:12 AM

Personalized services is a goal for many, if not most organizations, but the path to get there is difficult. Vast amounts of data stored in various silos usually means a costly exercise in mapping, matching, and merging information. What if there was a better way? Come join us to take a quick dive into a key technology that has enabled organizations to stitch data together, find key insights, and ultimately lead to a stellar customer experience.

Message 1 of 2
2,558 Views
0
Anonymous
Not applicable

‎04-17-2020 07:30 AM

Hello team

 

After the case resolution customer get survey form (microsoft formpro). customer submit the feedback how to store the response in Case satisfication field or else we to publish the reports into the customer analyst report given below section. Kindly help me on this. we have followed the below article. only the agent CSAT field reports is empty

https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-customer-service-analytics-d... I have tired the below custom flow. 

Thanks

vetrivel G

Message 2 of 2
2,384 Views
0