Personalizing engagement with Dynamics 365 for Customer Service and Dynamics 365 Customer Insights
06-27-2019 02:12 AM - last edited 05-11-2021 01:40 AM
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Personalizing engagement with Dynamics 365 for Customer Service and Dynamics 365 Customer Insights
Personalized services is a goal for many, if not most organizations, but the path to get there is difficult. Vast amounts of data stored in various silos usually means a costly exercise in mapping, matching, and merging information. What if there was a better way? Come join us to take a quick dive into a key technology that has enabled organizations to stitch data together, find key insights, and ultimately lead to a stellar customer experience.
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THR2056
Session Type: 20-minute Theater
Session Code: THR2056
Product Category: Dynamics 365
Product: Dynamics 365 for Customer Service, Insights
Level: Intermediate (200)
Presenter: Tom Yang

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Hello team
After the case resolution customer get survey form (microsoft formpro). customer submit the feedback how to store the response in Case satisfication field or else we to publish the reports into the customer analyst report given below section. Kindly help me on this. we have followed the below article. only the agent CSAT field reports is empty
https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-customer-service-analytics-d... I have tired the below custom flow.
Thanks
vetrivel G
