Personalizing engagement with Dynamics 365 for Customer Service and Dynamics 365 Customer Insights

[Syndicate_Admin]

Personalized services is a goal for many, if not most organizations, but the path to get there is difficult. Vast amounts of data stored in various silos usually means a costly exercise in mapping, matching, and merging information. What if there was a better way? Come join us to take a quick dive into a key technology that has enabled organizations to stitch data together, find key insights, and ultimately lead to a stellar customer experience.

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THR2056

Session Type: 20-minute Theater

Session Code: THR2056

Product Category: Dynamics 365

Product: Dynamics 365 for Customer Service, Insights

Level: Intermediate (200)

Presenter: Tom Yang

[Anonymous]

Hello team

After the case resolution customer get survey form (microsoft formpro). customer submit the feedback how to store the response in Case satisfication field or else we to publish the reports into the customer analyst report given below section. Kindly help me on this. we have followed the below article. only the agent CSAT field reports is empty

https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-customer-service-analytics-d... I have tired the below custom flow. 

Thanks

vetrivel G