Forum Discussion

KatieH's avatar
KatieH
Advocate IV
7 years ago

Scheduled Refresh Issue

Having an issue with all our reports this morning in that the schedule refreshes, set to go at 8.30am have not even attempted to run.

 

There are no error emails and, when I check the Datasets tab, the next refresh is showing as earlier this morning (it is currently 9.54am on 12/03 in the UK. Is anyone else having the same issue - does anyone know why??

 

Need Help

16 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    7 years ago

     Exactly the same here, scheduled refreshes set to run this morning at 0830, didn't happen, but showing next scheduled refresh due at 0830 this morning! Also, manual publication is very slow, buffering etc.

  • Anonymous's avatar
    Anonymous
    Not applicable
    7 years ago

    Same in UK, issue persists, cannot create a dataflow as it is grinding to a halt, also a 30sec refresh lasting more than an hour.

  • KatieH's avatar
    KatieH
    Advocate IV
    7 years ago

    I'm getting this same issue again today. In addition, I can't refresh the reports from the web and when I try to publish manually from Desktop, it's just hanging there. Anyone else having the same problem again?

    • Anonymous's avatar
      Anonymous
      Not applicable
      7 years ago

      I have the same problem currently.

      My report refreshed correctly at 8:44 EET, but now it's hanging at "Next Refresh" 10:30 EET (it's now 11:29 EET) :(

      I hope this will be fixed asap

      • gooranga1's avatar
        gooranga1
        Power Participant
        7 years ago

        Same here in the UK. Cannot refresh locally and re-publish either.

         

        I have raised a support ticket.

         

         

        **** Well at least we have some information. But I am not sure about Good Service Status for Europe? ****

    • Anonymous's avatar
      Anonymous
      Not applicable
      7 years ago

      Yes, it's never really gone away to be honest! Need to log as a formal issue I think

      • KatieH's avatar
        KatieH
        Advocate IV
        7 years ago

        Thanks Anonymous - I have just raised it on the Issues Board but I'm not sure if there's anywhere I can officially open a ticket?