Forum Discussion
One user error
Hi all,
I'm encountering a strange case : we have an app where, on one slicer for one page on one of the reports, a single user gets an error of this type : the usual "error picture" preventing from seeing the slicer, along with "See details" and "Correct this".
Upon clicking on "Correct this", the user can see the slicer.
Upon clicking on "See details", the user gets a message telling that it is impossible to show the visual, because of a problem of modifications (deleted columns, etc.).
The problem is that there is only one user getting this message :
-The slicer works in Desktop (we have checked the columns are there), and works with all other users in Service.
-The user doesn't use a bookmark, and has deleted all bookmarks, and emptied the cache to be sure.
-The user has tried different browsers, with each time the url that is given when the app is refreshed.
And yet, the error show up every time.
Is there something we are missing that we could test to solve this case ?
Best regards.
Hi Eric93
In this scenario i suggest you to raise a support ticket here. so, that they can assit you in addressing the issue you are facing. please follow below link on how to raise a support ticket:How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn
18 Replies
Hi. If only one user has a problem and the rest work fine, then the error is probably something at their environement and not for the report. If you don't have rls or a prevention for custom visuals. Then I would say it's browser cache. Show them there is a button on top of the report to refresh the visuals or guide them to try a private browsing for this time to check if that way the report shows the visual that everyone else can see.
I hope that helps,
Hi, thanks for the reply !
I double-checked with the user, and we have indeed tested different browsers, private browsing, and deleting browser cache, but the error is still there.
Is there something else we could try ?
Can you show the exact message? Also, is this a regular slicer or a custom visual? do you have any special security configured at the model like OLS? is this import or direct query to db? are you using a dynamic m parameter for this?
Those could make an issue for a single user if they don't have the proper permission.
Regards,
