Forum Discussion
One user error
Hi Eric93
In this scenario i suggest you to raise a support ticket here. so, that they can assit you in addressing the issue you are facing. please follow below link on how to raise a support ticket:How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn
Super UserHi. If only one user has a problem and the rest work fine, then the error is probably something at their environement and not for the report. If you don't have rls or a prevention for custom visuals. Then I would say it's browser cache. Show them there is a button on top of the report to refresh the visuals or guide them to try a private browsing for this time to check if that way the report shows the visual that everyone else can see.
I hope that helps,
Hi, thanks for the reply !
I double-checked with the user, and we have indeed tested different browsers, private browsing, and deleting browser cache, but the error is still there.
Is there something else we could try ?
- ibarrau
Can you show the exact message? Also, is this a regular slicer or a custom visual? do you have any special security configured at the model like OLS? is this import or direct query to db? are you using a dynamic m parameter for this?
Those could make an issue for a single user if they don't have the proper permission.
Regards,
Here is the error message.
It is a regular slicer.
There is RLS (standard) on this report, but the user doesn't have anything different from the other users.
It is an import.
We don't use a dynamic parameter for this.
I hope all this elements help.
Anything else to check ?
