Forum Discussion

Javierco's avatar
Javierco
Helper I
4 years ago

cannot access support

I do have a PRO account but for some reason I am not allowed to open a ticket even after successfully loggin in.

I have also added Power BI and Power Platform Admin roles from Azure Portal to this user.

Any help would be much appreciated

Need Help

4 Replies

    • Javierco's avatar
      Javierco
      Helper I
      4 years ago

      Thanks for your prompt reply arvindsingh802 

       

      I am afraid I have tried that twice now and same result (see below)

       

      Is there any other way to contact Support?  I need urgent assitance with power bi (pls see my other post)

       

       

       

      • arvindsingh802's avatar
        arvindsingh802
        Community Champion
        4 years ago

        That's wired, I also faced this issue in past but worked fine using steps I suggested.
        Now I would suggest to check if someone else can rasie the request or you can reach to your CSAMs ( Microsoft point of contact) for your org.

  • Anonymous's avatar
    Anonymous
    Not applicable
    4 years ago

    Hi Javierco ,

    In the following cases, you might not be able to create a support request or we can't provide relevant solutions:

    • There is an issue with your Unified or Premier Support contract. Please contact your Incident Manager or Customer Success Account Manager (CSAM).
    • Your Support subscription has expired. Please renew.
    • We couldn't find your Support plan.
      • If you have a Unified or Premier Support plan, please contact your Incident Manager or Customer Success Account Manager (CSAM).
      • If you have a non-Unified/Premier Support plan, please verify the plan is active. For support information, see Community Forums.

     

    If none of the above problems exist, have you ever successfully opened a support ticket before?

    See: Get started with support for admins 

     

    I have found a similar post. Please refer to the following topic to see if it helps you.

    • ask  Azure administrator to assign you the "Support Request Contributor" role, and then maybe be able to submit a ticket via the Power BI Support -> Power BI Pro -> Get Support button.

    https://community.powerbi.com/t5/Power-Query/Cannot-access-support/td-p/1044506

     

     

     

    Best Regards

    Community Support Team _ Polly

     

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.