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Anonymous's avatar
Anonymous
Not applicable
6 years ago
Solved

Cannot access support

I am trying to reach support through the Power Platford admin pages, but I get the message:

 

Your account does not have permissions to create support requests for this service. Try selecting another support plan

 

I have a power bi pro account, what license do I need to access support?

 

TIA

Need Help

6 Replies

  • Greg_Deckler's avatar
    Greg_Deckler
    Community Champion
    6 years ago

    If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".

    • lcasey's avatar
      lcasey
      Post Prodigy
      4 years ago

      This doesnt work!!!!!   I have P{ower BI pro licenses in our organization of 100+ people and I cant get support!

       

      Your account does not have permissions to create support requests for this service. 

    • lcasey's avatar
      lcasey
      Post Prodigy
      4 years ago

      Doesnt work.   I am unable to get Power BI suppoprt at all!

       

  • xli629b's avatar
    xli629b
    Helper II
    4 years ago

    This also doesn't work for me even though I have a Pro account.

    I get "Your account does not have permissions to create support requests for this service. Try selecting another support plan."

  • xli629b's avatar
    xli629b
    Helper II
    4 years ago

    In my case, I needed to ask my Azure administrator to assign me the "Support Request Contributor" role, and then I was able to submit a ticket via the Power BI Support -> Power BI Pro -> Get Support button.