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Anonymous's avatar
Anonymous
Not applicable
6 years ago
Solved

Cannot access support

I am trying to reach support through the Power Platford admin pages, but I get the message:   Your account does not have permissions to create support requests for this service. Try selecting anoth...
Need Help
  • Greg_Deckler's avatar
    Greg_Deckler
    6 years ago

    If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".

xli629b's avatar
xli629b
Icon for Helper II rankHelper II
4 years ago

In my case, I needed to ask my Azure administrator to assign me the "Support Request Contributor" role, and then I was able to submit a ticket via the Power BI Support -> Power BI Pro -> Get Support button.