Forum Discussion

konstantinos's avatar
konstantinos
Icon for Memorable Member rankMemorable Member
10 years ago
Solved

Mobile apps - Sharing Scheduled Refresh Dashboards between Pro & Free users

  When sharing a dashboard from a Pro user to users with free account while they can access and use it from Service ( used to be a bug but is now fixed )  they cannot open it on mobile apps. That i...
  • yaronc's avatar
    yaronc
    10 years ago

    Hi konstantinos,

     

    Thank you for reporting on this issue.

    We have a fix ready.

    Siince we have a dependency on deployments timeline, the fix should be available in 3-4 weeks from now in the mobile apps (no need to update the app version as this is a server side code fix).

     

    Thanks,

    Yaron

     

yaronc's avatar
yaronc
Icon for Power BI Team rankPower BI Team
10 years ago

Hi

Can you please double check that your dashboard doesn’t meet any of the features that defines Pro dashboard and are listed in this document - https://powerbi.microsoft.com/en-us/documentation/powerbi-power-bi-pro-content-what-is-it/?

We tried to repro the problem on our devices and it just worked.

Can you try to pull to refresh/click on refresh button in the dashboard and see if the problem persists?

Can you try to pull to refresh/click on refresh button in the dashboard and see if the problem persists?

Can you try to close the app and reopen it and see if the problem persists?

When you click on share dashboard from the web browser, do you see a message that this is a pro dashboard?

 

Thanks,

Yaron

 

  • konstantinos's avatar
    konstantinos
    Icon for Memorable Member rankMemorable Member
    10 years ago

    yaronc Thanks for the responce

     

    I double check them, as also the dataset only uses web data sources ( onedrive for business / path ). 

     

    The issue happens when I add a specific time to refresh, once a day from the pro account. Pro account don't offer as you know 6 hours time slots to refresh as in free accounts.

     

    With screenshots:

     

    Pro account share with weekly ( 5 times ) without a time specified.

    Mobile app is working - Browser access is working

     

    Access from browser/service - no specific time scheduled - working ( no warning )

     

    Service

     

     

    Access from mobile app- no specific time scheduled - working ( no warning )

     

    mobile

     

     

     

     Access from mobile app- time scheduled -  warning message

     

     

     

    Access from browser/service - time scheduled - working ( no warning )

     

     

     

     

     

    I hope you can reproduce the issue. If I schedule from the pro account without a time slot , which works, what time is the refresh happens?

     

    Thanks

    • yaronc's avatar
      yaronc
      Icon for Power BI Team rankPower BI Team
      10 years ago

      Hi konstantinos,

      Thanks for the screenshot.

      We succeeded to repro the problem and investigating in order to resolve it.

      As for your question when no time defined for the schedule refresh, you can see the next refresh time presented on the top of the page of the schedule refresh configuration.

       

      Thanks,

      Yaron

       

      • yaronc's avatar
        yaronc
        Icon for Power BI Team rankPower BI Team
        10 years ago

        Hi konstantinos,

         

        Thank you for reporting on this issue.

        We have a fix ready.

        Siince we have a dependency on deployments timeline, the fix should be available in 3-4 weeks from now in the mobile apps (no need to update the app version as this is a server side code fix).

         

        Thanks,

        Yaron