unable to view power view report uploaded to power bi

[Anonymous]

cannot view power view report from excel file uploaded to power bi. requires "silverlight". Tried using Chrome and Edge but same problem.

[v-yuezhe-msft · Accepted solution]

Hi @Anonymous,

Do you follow the instructions in this article to upload power view report to Power BI Service? If that is the case, I make a test and everything works well. I have Silverlight version( 5.1.41212.0 ) installed on my computer.

Could you please firstly install Silverlight and check if the issue still persists? If you have installed Sliverlight previously and are not able to view power view report, please update the version of Silverlight on your machine.  This may mean uninstalling and reinstalling Silverlight.  You can get the latest version of Silverlight from http://www.microsoft.com/silverlight/ .

Thanks,
Lydia Zhang