Skip to main content
Showing results for 
Search instead for 
Did you mean: 

Find everything you need to get certified on Fabric—skills challenges, live sessions, exam prep, role guidance, and more. Get started

Frequent Visitor

scheduled refresh not working Azure-MYSQL

I have some dashboards that the scheduled refresh is working, but when I try to create new connections in these dashboards with a new database on the same server or a new dashboard with connections that I already use, it shows this message when I try to connect with my credentials:



In Power BI Desktop this connection is working.


Frequent Visitor
Community Support
Community Support

Hi @Vitor_Liborio 


Given the scenario you've described, there are a few key areas we should explore to troubleshoot this issue:

  1. Data Gateway Configuration: For Azure MySQL, a data gateway is required to refresh datasets in the Power BI service. Please ensure that the data gateway is properly installed, configured, and up to date. More details on setting up a data gateway can be found here:Add or remove a gateway data source - Power BI | Microsoft Learn.

  2. Firewall Settings: Verify that the Azure MySQL server's firewall settings allow connections from Power BI. You may need to add the IP addresses used by Power BI to your server's allowed IP list. Instructions for configuring Azure SQL database firewall rules, which are similar to what you'd need for Azure MySQL, can be found here:Troubleshoot scheduled refresh for Azure SQL databases - Power BI | Microsoft Learn.

  3. Credentials and Permissions: Ensure that the credentials used for the scheduled refresh have the necessary permissions on the new database. Sometimes, permissions might not propagate correctly to new databases or might be restricted based on the user's role.




Best Regards,



If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Helpful resources

July 2024 Power BI Update

Power BI Monthly Update - July 2024

Check out the July 2024 Power BI update to learn about new features.

July Newsletter

Fabric Community Update - July 2024

Find out what's new and trending in the Fabric Community.