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Anonymous's avatar
Anonymous
Not applicable
8 years ago
Solved

schedule refresh issue or gateway issue

Hi All,

 

I need help on this which I am not sure and confused whether it is a schedule refresh or gateway issue.

 

I published an import mode file and setup the schedule refresh to run daily at specific time, found it is not stable because the schedule refresh failed to run and returning a message the gateway is offline or cannot be reached.

Say, it was scheduled to run at 7.30AM Malaysia time, it will either complete perfectly for 1 or 2 days then failed again or no failure at all for a week or two or even a month, then back again, failed. 

The gateway was not offline at all and when click on manage gateway, sometimes we will have to wait for a while or refresh few times to have the gateway to be awaken.

 

failed, click refresh now, it will failed but after a while, the next scheduled refresh will either completed or failed.schedule refresh failed and this is the message. promptGateway online

Thank you.

Rudy 

 

Need Help
  • v-jiascu-msft's avatar
    v-jiascu-msft
    8 years ago

    Hi Rudy,

     

    What I can find out is the Gateway is unreachable. I would suggest you check these things below.

    1. Upgrade the Data Gateway to the latest version.

    2. Check the status of the network. It could be a temporary issue.

     

    Best Regards,

    Dale

  • v-jiascu-msft's avatar
    v-jiascu-msft
    8 years ago

    Hi Anonymous,

     

    This is by design. The scheduled refresh will be disabled after 4 consecutive errors. I think it's good to stop without any successes. Thank you for accepting my answer.

     

    Best Regards,

    Dale

4 Replies

  • v-jiascu-msft's avatar
    v-jiascu-msft
    Icon for Microsoft Employee rankMicrosoft Employee
    8 years ago

    Hi Rudy,

     

    What I can find out is the Gateway is unreachable. I would suggest you check these things below.

    1. Upgrade the Data Gateway to the latest version.

    2. Check the status of the network. It could be a temporary issue.

     

    Best Regards,

    Dale

    • Anonymous's avatar
      Anonymous
      Not applicable
      8 years ago

      Hi Dale,

       

      Thank you and will check it out.

       

      A funny issue that happened this morning when I checked the schedule refresh, the "keep your data up to date" was turned off without any notifications. Why it is so? How can it be happened? Who turned off?

       

      Regards,

      Rudy

      • v-jiascu-msft's avatar
        v-jiascu-msft
        Icon for Microsoft Employee rankMicrosoft Employee
        8 years ago

        Hi Anonymous,

         

        This is by design. The scheduled refresh will be disabled after 4 consecutive errors. I think it's good to stop without any successes. Thank you for accepting my answer.

         

        Best Regards,

        Dale