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space83's avatar
space83
Icon for Helper IV rankHelper IV
5 years ago
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error after received email subscription dashboard

i setup dashboard subscription to send me email daily at 5.00 pm. everything was ok, i received the screenshoot of the dashboard correctly. But at the same time i also received email as below. wha...
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v-janeyg-msft's avatar
v-janeyg-msft
Icon for Community Support rankCommunity Support
5 years ago

Hi, space83 

 

Did you try to set the Scheduled Time to one minute later, and then check if it also have the issue? Does the account that you receive the email have permission to view the current dashboard and all the contents inside?

 

Best Regards

Janey Guo

 

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

space83's avatar
space83
Icon for Helper IV rankHelper IV
5 years ago

hi v-janeyg-msft ,

i cant  set the Scheduled Time to one minute later. the interval is between 15 minutes.

yerp the account received an email is myself account. it got access to view dashboard and all the contents.

  • v-janeyg-msft's avatar
    v-janeyg-msft
    Icon for Community Support rankCommunity Support
    5 years ago

    Hi, space83 

     

    Is your data source in DQ or LC mode？Can the dataset be refreshed normally?Please check it.

    Set the scheduled time as short as possible, check whether other dashboards can receive mails normally.

     

    Best Regards

    Janey Guo

     

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

    • space83's avatar
      space83
      Icon for Helper IV rankHelper IV
      5 years ago

      hi v-janeyg-msft ,

      yerp i am using DQ. the dataset can refresh normally, no problem.

      i will take look another 2 dashboard later on. currently only subscribe for 1 dashboard and unfortunately received this error.

      • v-janeyg-msft's avatar
        v-janeyg-msft
        Icon for Community Support rankCommunity Support
        5 years ago

        Hi, space83 

         

        Can you receive emails normally?
        When the schedule time is up, Can the dashboard connect to the data source? Was the gateway closed?

        Document link:Subscribe yourself and others to reports and dashboards - Power BI | Microsoft Docs

        If it doesn’t solve your problem, please feel free to ask me.

         

        Best Regards

        Janey Guo

         

        If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.