Forum Discussion
You Don't Have Any Data Gateways
It is resolved, but now I understand what was happening.
There are 2 different PowerBI websites. One for government … and another for everyone else … except that I can log into both with my Pima County email address. Once logged on, I am given no clue which one I’m in.
The gateway was there the whole time, but only visible to the GOV site. If/when I log onto the correct Power BI site, I see my gateway.
Super UserCould it be that you need to install/ update the Gateway with your own user account?
Or if that does not work, log into the server with your [email protected] and then update the gateway?
The user account that installs the gateway by default will be the owner.
You might have to log into the Power BI Service with your Power BI Admin account and then assign your personal account under Users for the Gateway. This will allow you to see and use the Gateway.
I've installed with both users, the PowerBIAdmin and my personal Admin account. In both cases, the Gateway shows up under Data >> Gateways in the Power Apps page. But NOT in the Power BI >> Manage Gateways page. Weird!
Good idea to assign Users, but as it turns out, you can't assign users if you can't see the Gateway. I assume, like you mentioned, that whoever signs in with the gateway is automatically an Admin user and then others may be assigned as admins. That's what I did two months ago when I installed the OLDER version of On-Premises Data Gateway. It's the current version that is not working. I guess I could wait for the next version to come out. I read they release new versions 6 times a year.
dlesandrini
Usually that issue happens with Personal Gateway, but you are using on premiese gateway so I would recommend you to create a support ticket for deeper investigation.
Paul Zheng _ Community Support Team
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
It is resolved, but now I understand what was happening.
There are 2 different PowerBI websites. One for government … and another for everyone else … except that I can log into both with my Pima County email address. Once logged on, I am given no clue which one I’m in.
The gateway was there the whole time, but only visible to the GOV site. If/when I log onto the correct Power BI site, I see my gateway.