Forum Discussion

rusgesig's avatar
rusgesig
Helper IV
3 years ago
Solved

Workspace Resource Metrics (pro vs premium)

We have a few premium per user accounts, but the bulk of our users are pro users. When I look at the refresh summary it only features premium workspaces, we can monitor refresh times and durations v...
  • Burningsuit's avatar
    Burningsuit
    3 years ago

    Hi rusgesig 

    You have to remember that a Pro licence is not using a dedicated resource, but is shareing the Microsoft Service servers with all other Power BI Pro licence users in your geographic area.

     

    When a Pro licence schedules a refresh in Power BI Service, that refresh request enters a queue and may wait in the queue for up to an hour before being picked up and run. This is Microsoft managing the load on the Power BI servers which are used by all the Power BI community that have Pro licences. Manual refreshes are not queued but run straight away, so they appear to take less time.

     

    If the time taken to refresh is important to you, you may be able to shorten the queue wait by scheduling a refresh outside of busy business times. Scheduled refreshes at 9:00PM are often quicker than those at 9:00AM.

    Aside from that, there's not much else you can do apart from using a Premium Capacity or Premium Per User licence. The Premium licences run on dedicated capacity, so don't need to share with the rest of the community, hence queue times can be much shorter.

    Hope this helps

    Stuart