Forum Discussion

nqzhhzmn's avatar
nqzhhzmn
Advocate II
5 years ago
Solved

Usage metrics

Does anyone know if it is possible to look at how people are using Power BI in the organization?  This is what I have so far:  
General Comment
  • nqzhhzmn's avatar
    nqzhhzmn
    5 years ago

    I opened a case and Microsoft advised me to turn off "Block classic workspace creation"  in the Power BI admin portal at Tenant Settings > Workspace Settings > Block classic workspace creation.  After this, the report in question worked.

v-jingzhang's avatar
v-jingzhang
Community Support
5 years ago

Hi nqzhhzmn 

I suggest that you create a support ticket at https://support.powerbi.com. I saw a similar issue that the admin portal usage metrics dashboard is a grey screen with the message Almost done... Create a support ticket, so that engineers can help investigate this issue from the backend and may need to re-initialize the admin usage metrics dashboard.

 

The usage metrics report you mentioned is probably an improved usage metrics report generated for a specific report. You can refer to this doc: Monitor usage metrics in the new workspace experience (preview) - Power BI | Microsoft Docs

 

Regards,
Community Support Team _ Jing

nqzhhzmn's avatar
nqzhhzmn
Advocate II
5 years ago

Strangely, the usage metrics report I am seeing in my Sales workspace gives usage metrics for all the reports in the workspace.  It is exactly what I was looking for, but I don't know where it came from or why the admin portal usage metrics dashboard is giving an error.

  • v-jingzhang's avatar
    v-jingzhang
    Community Support
    5 years ago

    It is a new feature provided by the improved usage metrics report in new workspaces. You can select a report in a new workspace, click ... to open the context menu and click View usage metrics report. If this is the first time you do this, Power BI might open the old usage metrics report. To display the improved usage metrics report, in the upper right corner, toggle the New usage report off switch to On. See Monitor usage metrics in the new workspace experience (preview) - Power BI | Microsoft Docs for more details about this feature. 

     

    For the admin portal usage metrics dashboard, I'm not sure why it is not generated correctly. Since we cannot re-generate it from the frontend, I suggest that you create a support ticket to ask engineers to help investigate the issue from the backend.

     

    Jing

    • nqzhhzmn's avatar
      nqzhhzmn
      Advocate II
      5 years ago

      Right, except the usage metrics report I am seeing is not for one report.  It is for all the reports in the workspace.  I am using the new workspace experience.

      I have generated a support request as you suggested.